Shipping policy

Thank you for choosing Just Home of Builders for your sanitary and home building material needs. We strive to provide a seamless and reliable shipping experience for our customers. Please review our shipping policies outlined below:

Processing Time:
Local Orders are typically processed within 1-2 business days after payment confirmation.
Interstate Orders are typically processed within 2-3 business days after payment confirmation.
Customized or personalized items may have a longer processing time, and customers will be notified of any delays.

Shipping Methods:
We offer various shipping options during the checkout process, including standard and expedited shipping.
Shipping costs are calculated based on the weight of the items and the selected shipping method.

Shipping Destinations:
We currently ship to Australia. Customers outside these areas are encouraged to contact our customer support team for assistance.

Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Customers can track their orders through our website or by using the provided tracking number on the carrier's website.

Shipping Delays:
While we make every effort to deliver orders on time, unforeseen circumstances such as weather conditions, customs delays, or carrier issues may cause delays. We appreciate your understanding in such situations.

Incomplete or Incorrect Shipping Information:
It is the customer's responsibility to provide accurate and complete shipping information during the checkout process.
If the provided information is incomplete or incorrect, resulting in the package being returned to us, the customer may be responsible for additional shipping costs.

Shipping Damage or Loss:

While we take great care to package your items securely, we utilize third-party shipping vendors for delivery. Therefore, Just Home Of Builders cannot be held liable for any damages, losses, or delays that occur during transit. We recommend the following steps if your order arrives damaged:

a.       Inspect Your Package: Upon receiving your shipment, inspect the packaging and contents immediately.

b.      Document the Damage: Take photos of the damaged items and packaging for your records.

C.  In the event of shipping damage or loss, please contact our customer support team within 48 hours of receiving the order. Provide clear photographs of the damaged items and packaging for our review and assistance.

Contact Information:
For any questions regarding our delivery and return policies, please contact us at edison@jhob.com.au

Just Home of Builders
35-37 Market Rd
Sunshine VIC 3020